Muse RefRunner Character Icon Warranty
Bot ↗
Official Protection Guarantee • v1.2

Refund & Warranty Policy

Our commitment to automated transaction safety, zero-loss referral boosting, and transparent customer guarantees across the web portal, Telegram Bot, and Developer APIs.

Policy Index

1. Automated Circuit-Breaker (BYOC Boosts) → 2. 24-Hour Catalog Replacement Warranty → 3. Prepaid Wallet Balance Policy → 4. Payment Gateways & Reconciliation → 5. B2B Reseller API Order Protection → 6. How to Submit a Warranty Claim →
1

Automated Circuit-Breaker for BYOC Referral Boosts

When ordering Referral Boosts with your custom invite code (Bring Your Own Code mode), the target invite code may reach its maximum lifetime quota without prior warning. Our platform implements a proprietary Automated Circuit-Breaker:

100% Automated Zero-Loss Guarantee
  • If the platform indicates that your invite code is full or saturated midway through a batch (e.g. only 6 out of 10 referrals succeed), the engine halts further attempts within milliseconds.
  • The order status is marked with circuit_breaker_tripped: true.
  • 100% of the remaining unprocessed balance is immediately refunded back to your account wallet.
  • No manual tickets, dispute forms, or human review are required—the refund executes programmatically.
  • You only ever pay for accounts that were 100% successfully registered and confirmed.
2

24-Hour Replacement Warranty (1B & 31B Accounts)

Every pre-configured account delivered through our ready-made catalog (1B and 31B Token tiers) is backed by an official 24-Hour Replacement Warranty:

What is Covered:
  • Invalid initial login credentials upon delivery.
  • Inability to retrieve the 6-digit verification code from the webmail portal.
  • Token quota discrepancy on first application launch.
Warranty Terms:
  • Claims must be submitted within 24 hours of the delivery timestamp.
  • Upon verification, our support team issues an instant replacement account or full store credit.
  • Does not cover post-login policy violations or user-induced account terminations.
3

Prepaid Wallet Balance Policy

Prepaid deposits made into your account wallet are governed by the following provisions:

  • Digital Service Credits: Deposited funds represent numerical service credits used exclusively for automated order fulfillment on our platform.
  • Non-Withdrawable: Wallet balances are strictly non-withdrawable to fiat bank accounts, cryptocurrency wallets, or external payment instruments, and cannot be transferred to other users.
  • Zero Expiration: Wallet credits never expire. They remain permanently accessible in your account balance for future referral boosts and catalog orders.
  • Automated Refund Destination: All partial refunds resulting from tripped Circuit-Breakers or cancelled batches are credited directly to your wallet balance.
4

Payment Gateway Settlements & Manual Reconciliation

We integrate high-availability payment gateways with automatic webhook reconciliation:

Direct QRIS (Indonesian Rupiah / IDR via Midtrans):

QRIS invoices generate dynamic QR codes scannable via BCA, Mandiri, GoPay, OVO, and Dana. Settlement is verified automatically within seconds of payment.

Cryptocurrency (NOWPayments):

Supports USDT (TRC-20, ERC-20), Bitcoin (BTC), Litecoin (LTC), and Solana (SOL). Credited automatically once network block confirmations are reached.

Blockchain Delays & Support Reconciliation:

In rare instances of upstream blockchain mempool congestion causing delayed gateway callbacks, simply present your Invoice ID to our 24/7 support desk for instant manual ledger reconciliation.

5

B2B Reseller & Developer API Protection

Resellers dispatching batch orders programmatically via https://api.artificial.ai.id benefit from built-in financial protections:

  • Idempotency Enforcement: Pass a unique custom_id with every batch submission. Duplicate requests replay the original processing status without re-charging your balance.
  • Automated Partial Settlement: Webhook completion payloads accurately report delivered_quantity vs refunded_quantity, allowing your downstream storefront to automatically settle customer invoices.
  • Customer Boundary: Resellers are responsible for handling their own end-user warranty inquiries; our support desk directly services the registered API Key holder.
6

How to Submit a Warranty Claim

If you need to claim an account replacement under the 24-Hour Warranty or require manual payment reconciliation, please follow these steps:

  1. Collect your Telegram User ID (e.g., 123456789) and the affected Batch ID or Payment Invoice ID.
  2. Submit an official request via our Support Ticket Portal or open a ticket in @MuseRunnerBot.
  3. Our operations specialists verify the credential log and issue an immediate replacement or store credit.

Need Immediate Assistance?

Our support desk is active 24/7. Connect with an agent or check your order status directly.

Submit Ticket Open Telegram Bot ↗